SOLEMIRA

90-Day Money-Back Guarantee

At Solemira™, we are committed to providing premium skincare technology and a confident shopping experience. That’s why every eligible order is backed by our 90-Day Money-Back Guarantee.

1. Eligibility

• This guarantee applies only to purchases made directly through the official Solemira™ website.
• The product must be used according to the recommended guidelines provided on the product page.
• To qualify, customers must contact our support team within 90 days of delivery.

2. How To Request A Refund

• Email our support team at hello@solemira.shop
• Include your order number and a short explanation of your experience.
• Our team may request additional information to help review your request.

3. Return Requirements

• Approved returns must be sent back in acceptable condition.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a tracked shipping service for all returns.

4. Refund Processing

• Once the returned item is received and inspected, refunds will be processed to the original payment method.
• Please allow 7–10 business days for the refund to appear depending on your payment provider.

5. Additional Conditions

• The 90-Day Money-Back Guarantee is limited to one refund per customer.
• Solemira™ reserves the right to deny refund requests in cases of misuse, abuse, or fraudulent activity.

6. Contact Information

For any questions regarding our 90-Day Money-Back Guarantee, please contact:

hello@solemira.shop